FAQ
Everything you need
to know.
Simple answers about how Kairos works, how to use it, and what to expect.
01 How does Kairos work?
Kairos uses proprietary contactless technology designed to enhance the way a wine expresses its aroma, balance, and texture. Place it beside the glass, activate it for the recommended time, and taste the wine as normal.
02 Does Kairos touch the wine or the glass?
No. Kairos is designed to work without touching the wine or being inserted into the glass. This means there are no wine-contact parts to rinse between glasses.
03 How long should I use Kairos?
The ideal treatment time can vary depending on the wine and your personal preference. Begin with a short treatment, taste the wine, and repeat if you would like a more noticeable effect.
04 Does it work with every wine?
The experience can vary by grape variety, age, structure, serving temperature, and personal taste. Kairos is intended for experimentation, so we recommend comparing the wine before and after use.
05 Does Kairos need cleaning?
Because Kairos does not normally touch the wine, routine rinsing is not required. Wipe the exterior gently with a soft, dry cloth and follow the care instructions supplied with the device.
06 Is Kairos safe to use?
Kairos is designed as a consumer wine accessory and should be used only as described in the supplied instructions. Keep the device dry, do not open or modify it, and stop using it if it becomes damaged.
07 How do I charge it?
Kairos is rechargeable by USB-C. Use a compatible power source and refer to the supplied instructions for charging indicators and recommended charging practices.
08 What is included with my order?
Your package includes the Kairos device and the accessories listed on the product page. Package contents may vary by edition or promotion, so please review the order details before purchasing.
09 What about shipping, warranty, and returns?
Shipping availability, delivery estimates, warranty coverage, and return eligibility depend on your market and order channel. Please refer to the current shipping, warranty, and returns policies linked on the website.
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