FAQ
Find all the information you need about shipping, using, maintaining, and troubleshooting your Kairos Wine Aerator here.
if you require further assistance or a question has not be answered below, please contact our support team. We’re here to ensure you have the best experience with Kairos!
How does the Kairos Wine Aerator work?
During the oxidation process, the Kairos Wine Aerator sends out electromagnetic (EM) waves to the top of the wine surface in your wine glass. The selected frequency band of these waves will be absorbed by the oxygen molecule (O2) in the air naturally, facilitating the oxidation process from minutes to seconds.
What does the word Kairos mean?
Kairos, the Greek god of opportunity, luck, and favorable moments, symbolizes seizing the right moment. The word "air" can also represent aeration and light, highlighting one of our strengths: portability.
Can I use the Kairos Wine Aerator to aerate white wines?
Yes, you can. Technically, the aeration time for the whites would be shorter than the reds so that the fruits aroma can be preserved. However, aeration time may vary due to different wine regions, vintages, blends, and, most importantly, personal tastes and preferences. We encourage you to try different varieties and customize your taste buds in each wine glass.
Is the technology used by Kairos (MMW) harmful to the human body or health in general?
No. The radiation of the MMW that we apply on the Kairos Wine Aerator is only 1% comparing with the Wi-Fi signal. Meanwhile, the Kairos Wine Aerator is also qualified with UKCA/CE certificate. It indicates our product complies with EU and UK essential requirements, including safety, health, and environmental requirements.
Is the technology used by Kairos (MMW) harmful to the wine?
No, what we only focus on is the surface above the wine in your glass not the wine body itself.
Will there be other wines with aeration times updated in the future?
Yes, we are now developing different variety of wines and will make the aeration times section more comprehensive after forging partnerships with sommeliers and wine merchants worldwide.
Does the Kairos Wine Aerator work with wine bottles?
The Kairos Wine Aerator does not work with wine bottles. Wines should be poured out to wine glasses before aerated by the Kairos Wine Aerator.
Are there any rules I need to follow while using the Kairos Wine Aerator?
For a better aeration results, there are some rules that we suggest you should follow:
- Height of wine glass: a tall regular wine glass is more suitable
- Height of wine surface: the surface of the wine in the glass must be above the logo of the Kairos Aerator
- Operation range: 1-4 wine glass(es) you favour, and place them in a sector of a circle within 120 degrees
Will the Li-ion battery still be consumed even I am not using?
Yes, it will consume the battery because of the design of Integrated Circuit (IC) and touch screen.
They both need a minimum voltage to maintain their functionality even they are not working.
It is going to be out of battery within two weeks even you are not using the Kairos Wine Aerator.
Where can I try Kairos Wine Aerator in person?
Several partnerships that we have now in the UK are listed for your reference. We will update more in the future.
1. Manchester/Warrington/Liverpool:-
Grape Bites
Website:http://grapebites.uk
Email:Hello@GrapeBites.uk
Florencia Campicelli & Fernando J. Garcia are the founders of Grape Bites UK. Please contact them via email, and they will showcase the Kairos Wine Aerator at a selected place.
2. London:-
Shoreditch Wine House
188 Shoreditch High St, London E1 6HU
Blanco & Gomez Wine Merchants
410 King's Rd, London SW10 0LJ
Orders & Shipping
Do you ship overseas?
No, we are currently focusing on the UK market so shipment outside the UK is not accepted at this moment. We are aiming to ship overseas later this year and will update more information soon.
How long will it take to get my orders?
The standard shipping time is approximately 3-5 business days after your payment is completed.
Returns & warranty
What is your return policy?
When you buy the Kairos Wine Aerator from on-line shops or physical stores, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed. In addition to your legal rights, we also allow you to return goods if you simply change your mind.
Please return the unused goods to us with the original till receipt within 14 days and we will offer you an exchange or a credit note.
You can contact us at Kairos@megadots.co.uk and we will replace your Kairos Wine Aerator.
What is your warranty policy?
Your Kairos Wine Aerator is guaranteed for 1.5 years (18 months) under normal conditions of use.
Please go to the warranty section to fill in your personal details, purchase date, and serial number (SN) code.
The SN code can be found above the barcode on the first line of packaging, consisting of 15 characters including letters and numbers.